At OB, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect when you use our website, how we collect and use it, and how we protect it. By accessing or using our website, you agree to the practices described in this Privacy Policy.

Information We Collect

When you visit our website, create an account, place an order, subscribe to our newsletter, or contact our customer support team, we may collect personal information such as your name, email address, phone number, shipping address, billing information, and other details required to process your order and provide our services.

We may also automatically collect certain non-personal information when you browse our website. This may include your IP address, browser type, device information, pages visited, website activity, and general browsing behaviour. This information helps us understand how customers use our website and allows us to improve the website and shopping experience.

How We Use Your Information

We use the information we collect to process and deliver your orders, provide customer support, respond to your questions, manage your account, and improve our products, services, and website experience. We may also use your information to send order updates, service-related communications, and promotional messages or offers where you have chosen to receive them.

We may use non-personal information and aggregated data to understand customer preferences, analyze website traffic, measure marketing performance, and improve our website, products, and services.

Payment Information

When you make a purchase on our website, your payment may be processed through our authorized payment service providers. Payment information is handled according to the security practices of the relevant payment provider. OB does not store complete payment card details unless specifically required and permitted for processing your transaction.

Cookies

Our website may use cookies and similar technologies to provide a better browsing experience. Cookies help us remember your preferences, understand how visitors use our website, and improve website functionality and marketing performance. You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain features of the website.

Sharing of Information

We may share relevant information with trusted third-party service providers who assist us with operating our website, processing payments, delivering orders, providing customer support, marketing, and analytics. These service providers only receive the information required to perform their services and are expected to keep such information secure.

We may also disclose personal information when required by applicable law, government authorities, legal proceedings, or other valid legal requirements.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, or disclosure. However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure. Therefore, we cannot guarantee the absolute security of information shared with us online.

Third-Party Links

Our website may contain links to third-party websites or services. These websites have their own privacy policies and practices. OB is not responsible for the privacy practices or content of third-party websites, and we recommend reviewing their privacy policies before providing them with your personal information.

Marketing Communications

If you have subscribed to receive promotional communications from OB, we may contact you through email, SMS, WhatsApp, or other available communication channels regarding new collections, promotions, offers and other brand updates. You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided in the communication or by contacting our customer support team.

Changes to This Privacy Policy

OB may update this Privacy Policy from time to time to reflect changes in our business, services, or applicable requirements. Any updated version will be published on this page and will become effective once posted. We recommend checking this page periodically for the latest version of our Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact our customer support team at customersupport@otherbrother.shop or 0311-1116262.