At Other Brother, we want you to be comfortable with what you take home. If something isn't right, the following policy explains how exchanges and product claims work.

EXCHANGES:

• All sales are final. OB does not offer refunds.
  
• Products may be exchanged within 30 days of purchase, provided that.
  
• The original sales receipt is available.
  
• The product is unused, unworn, unwashed and unaltered.
  
• The product is in its original, resaleable condition.
  
• All original tags are attached.
  
• Original packaging is available where applicable.
  
• OB reserves the right to inspect a product before approving an exchange.

ONLINE ORDERS:

• For products purchased online, any damaged, defective or incorrect item should be reported to OB within 48 hours of delivery so that the claim can processed between the 30 days exchange window, preferably with clear photographs of the product, packaging and relevant issue.
  
• Product claims requiring inspection or assessment may take up to 3 weeks to resolve, although we'll always try to close them sooner.
  
• Approved online exchanges will be coordinated by our Customer Support team and may require collection and redelivery through our delivery partners.
  
• Where an online order paid by card cannot be fulfilled because the product is unavailable or out of stock, OB may issue a refund to the original payment method.
  
• Where an eligible online order is received damaged and OB is unable to provide an appropriate replacement, OB may issue a refund following assessment and approval.
  

PROMOTIONAL & SALE PRODUCTS:

• Products purchased during limited promotion are not eligible for exchange.
  
• Products purchased during an End-of-Season Sale may be exchanged within 30 days only for the same article in a different size, subject to availability and fulfillment of the standard exchange conditions.
  
• If the required size is unavailable, the original sale will remain final.
  
• Exchanges are temporarily paused during designated sale and promotional events.
  
• In case of a mark-down in price due to sales promotion, customers are only eligible to make an exchange against the new, marked down price.
  

NON-EXCHANGEABLE PRODUCTS:

• For hygiene, safety and product-integrity reasons, certain products may not be exchanged (bags, belts, perfumes and sunglasses)
  
• Products with a hygiene or protective seal cannot be exchanged once the seal has been broken, removed or tampered with.
  
• Undergarments and other products specifically identified as non-exchangeable at the time of purchase are final sale.

SPORTS EQUIPMENT:

• Sports equipment may be exchanged within the applicable exchange period only when it is unused, unaltered and in its original condition, with complete original packaging and proof of purchase.
  
• Products showing evidence of use including scratches, ball marks, impact marks, grip wear, dirt, damage or alteration will not be eligible for exchange.
  
• A suspected manufacturing defect will be assessed separately under the OB product-claim process.

MANUFACTURING DEFECT CLAIMS:

• Manufacturing defect claims may be submitted within 30 days of purchase and are subject to inspection and approval by OB.
  
• Where a manufacturing defect is confirmed, OB may resolve the claim through repair or replacement, as appropriate.
  
• Normal wear and tear, misuse, accidental damage, stains, alterations, improper washing or handling, and damage caused by failure to follow product-care instructions are not considered manufacturing defects.
  

CUSTOMER SUPPORT:
For online exchanges, product claims or assistance:
+92-311-111-6262
customersupport@otherbrother.shop
Customer Support: 9 am to 9 pm, Monday to Saturday
Sunday: Closed
IN ART WE PLAY